Complaints Procedure

At the League Against Cruel Sports we are committed to delivering a high standard of service to our supporters. From campaigning for changes in the law to better protect animals, to providing safe havens for wildlife on our many sanctuaries, our work simply would not be possible without you.

We want to ensure we meet your expectations, and we have a dedicated Supporter Care team here to help you. However, we understand that we may not always get it right. If you have any concerns or complaints, we would like to hear from you. We always strive to improve, and your feedback could be a very helpful learning opportunity for us.

We have a dedicated procedure for responding to complaints.

What to do if you have a complaint…

If you would like to make your complaint over the phone we will strive to resolve it in that instance.

However, if you are not satisfied that your complaint has been adequately resolved during the phone call, please submit your complaint in writing and we will investigate further.

If you make your complaint in writing, you will receive written acknowledgement within 3 days of receipt. If we need to carry out an investigation or collect more information, you will receive a detailed response within 30 days.

Registered with the Fundraising Regulator, we follow its strict Codes of Fundraising Practice. If you are not entirely happy with how we’ve handled your complaint, you can contact the Fundraising Regulator.

We are determined not to let our supporters down. If you have a concern please do let us know - we are happy to help!

Please contact us

By phone:  01483 524250   (Monday-Friday, 9.00am-5pm)

By letter to:

Supporter Care Team
New Sparling House
Holloway Hill
Godalming
Surrey
GU7 1QZ

By email: info@league.org.uk