Our Complaints Policy

Complaints Procedure

We are committed to delivering a high standard of service to our supporters. From campaigning for changes in the law to better protect animals, to providing safe havens for wildlife on our many sanctuaries, our work simply would not be possible without you.

We want to ensure we meet your expectations, however, we understand we may not always get it right. If you have any concerns or complaints, we have a dedicated Supporter Care Team who would like to hear from you. We always strive to improve, and your feedback could be a very helpful learning opportunity for us. 

There are three ways for you to lodge your complaint: 

1. Phone: 01483 524 250
By calling us to discuss your concerns, we can strive to resolve the issue for you immediately. However, if you are not satisfied that your complaint has been adequately resolved during the phone call, please submit your complaint in writing and we will investigate further. 

2. Mail: League Against Cruel Sports, New Sparling House, Holloway Hill, Godalming GU7 1QZ

If you make your complaint in writing, you will receive acknowledgement within seven to ten days of receipt. If we need to carry out an investigation or collect more information, you will receive a detailed response within 30 days. 

3. Email: supportercare@league.org.uk
If you make your complaint via email, you will receive acknowledgement within three days of receipt. If we need to carry out an investigation or collect more information, you will receive a detailed response within 30 days. 

Registered with the Fundraising Regulator, we follow its strict Codes of Fundraising Practice. If you are not entirely happy with how we’ve handled your complaint, you can contact the Fundraising Regulator. 

We pledge to respond to your enquiries in an open, honest, courteous and professional manner, and we will respect the opinions and beliefs of our supporters.