11. Why didn't my online payment go through? If you receive an error message that your credit or debit card has been declined but you are sure your details are all correct and you still cannot process the payment - then please contact the bank that issued the card to find out why. It is worth checking if any of the following apply, as these can prevent payments going through: The billing address you have with your bank may different to the one that you are entering on the Billing Address page. Your card may not have enough credit available to cover the payment. Your card may have a block on internet/phone orders, or on payments to charity. Your card may have reached its daily transaction limit. Your card may have been flagged for additional authorisation. If your card was recently issued, it may not have been activated yet. Your bank will be able to help you sort out the problem. In the meantime, you can pay for your purchases with a different card or call one of our friendly team on 01483 524 250 (Monday to Friday, 9am to 5pm).